Hybrid Client Success Manager – Growth & Partnerships

Philippines; Metro Manila; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

Philippines is seeking a Client Success Manager to manage key client relationships in a hybrid, night-shift role based in Parañaque City. You will serve as the SME for client relationships, ensuring objective alignment, timely deliverables, and proactive issue resolution with internal teams in Central Asia, Latin America, and the United States.

The role requires 3+ years in high-touch client services, mastery of American English, and willingness to travel to the US as needed.

Qualifications

• Bachelor's degree in business, communications or related field.
• 3+ years in high-touch client services / relationship management.

Responsibilities

• Manage day-to-day service delivery in a multi-shore environment.
• Provide high-touch support across diverse industries.
• Maintain executive-level communication with client points of contact.
• Collaborate with global delivery teams to meet client needs and demonstrate value.
• Identify growth opportunities with the Sales Team for strategy.

Skills

Interpersonal communication

Client relationship management

Executive-level communication

Multitasking

Proactive with urgency

Negotiation

Analytical skills

Education

Bachelor's Degree in business/communications

Tools

Salesforce

Microsoft Office

Excel

Google Suite

PowerPoint

Job description

Philippines is seeking a Client Success Manager to manage key client relationships in a hybrid, night-shift role based in Parañaque City. You will serve as the SME for client relationships, ensuring objective alignment, timely deliverables, and proactive issue resolution with internal teams in Central Asia, Latin America, and the United States.

The role requires 3+ years in high-touch client services, mastery of American English, and willingness to travel to the US as needed.