Order Management Specialist — Night Shift

Abbott; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Abbott in the Philippines – Taguig is seeking a Customer Service Specialist (ADPI) to ensure accurate and timely processing of customer purchase orders. You will manage returns, credits, escalations, and allocations while maintaining SLA compliance.

Responsibilities include processing orders via Esker, EDI, Salesforce, and SAP; maintaining data integrity; handling inquiries; and collaborating with Master Data, Purchasing, Finance, Sales, and Distribution Centers.

Qualifications

• Bachelor’s degree (or equivalent) required.
• 1–2 years in customer service, order management, data entry, or related fields.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding and data entry skills.
• Excellent written and verbal communication.
• Willingness to work night shifts.

Responsibilities

• Process customer purchase orders accurately via fax, email, and ERP systems.
• Ensure accuracy of SAP ERP sales order data.
• Monitor order workflows and ensure timely completion.
• Handle inquiries and respond with timely follow-ups.
• Resolve order-related issues across Esker, SAP, and Salesforce.
• Escalate complex issues to SMEs or Supervisors.
• Maintain relationships with internal and external customers.
• Support SOX compliance and quality system requirements.

Skills

Keyboarding & data entry

Professional communication

Time management

Multitasking

Detail-oriented

Collaboration & teamwork

Education

Bachelor’s degree

Tools

SAP ERP

Esker

Salesforce

Microsoft Office

Job description

Abbott in the Philippines – Taguig is seeking a Customer Service Specialist (ADPI) to ensure accurate and timely processing of customer purchase orders. You will manage returns, credits, escalations, and allocations while maintaining SLA compliance.

Responsibilities include processing orders via Esker, EDI, Salesforce, and SAP; maintaining data integrity; handling inquiries; and collaborating with Master Data, Purchasing, Finance, Sales, and Distribution Centers.