Remote Operations Team Lead: Productivity & Coaching

Cover Desk Philippines, Inc.; Philippines; Remote; PHP 502,000 - 725,000; Full time

Job summary

Cover Desk Philippines, Inc. is seeking a Virtual Assistant Team Lead to supervise daily production floor activities, monitor VA performance, and ensure operational efficiency in a remote setting.

The ideal candidate will have at least 5 years in leadership roles, strong coaching, communication, and organizational skills, and hands-on experience with timekeeping, scheduling, and reporting systems to drive productivity and service quality.

Qualifications

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Responsibilities

• Oversee daily VA productivity and attendance; ensure task completion.
• Review end-of-day reports to assess workload distribution and productivity.
• Coach team members and provide constructive feedback for performance improvement.
• Escalate significant performance or operational risks to management.
• Coordinate with clients and admin team to maintain service quality.
• Prepare weekly/monthly monitoring reports and KPI updates.
• Attend leadership discussions and contribute to process improvements.

Skills

Team leadership

Performance management

Coaching

Communication

Remote work

Timekeeping

Scheduling

Microsoft Office

Google Workspace

Process improvement

Tools

Microsoft Office

Google Workspace

Project management tools

Job description

Cover Desk Philippines, Inc. is seeking a Virtual Assistant Team Lead to supervise daily production floor activities, monitor VA performance, and ensure operational efficiency in a remote setting.

The ideal candidate will have at least 5 years in leadership roles, strong coaching, communication, and organizational skills, and hands-on experience with timekeeping, scheduling, and reporting systems to drive productivity and service quality.