Remote Client Success Lead: VA Accounts

Magic, Inc

Philippines

Remote

PHP 424,000 - 469,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

HMO coverage

Vacation days

13th month pay

IT support

Paid training

Desktop computer

Job summary

Magic is seeking a Client Success Team Lead for Virtual Assistant accounts in the Philippines, remote. You will own client–EA partnerships, lead daily stand-ups, coach and develop staff, and ensure high client satisfaction across multiple accounts.

You will manage 15–20 EAs, track performance metrics, and optimize workflows while maintaining a client-focused, coaching-led leadership style. Training includes a 2-week program with structured milestones.

Qualifications

2+ years hands-on VA or EA experience with international clients.
1+ years of client success, B2B relationship management, and team coordination.
Comfortable operating across 6+ platforms daily.
Professional-level English, written and verbal.
Full availability for overnight shift and 2-week intensive training with zero absences.

Responsibilities

Manage 15–20 virtual assistants across multiple clients.
Run daily stand-ups and coach EAs in real-time when issues arise.
Build and execute personalized development plans for each team member.
Track performance metrics including response times, client satisfaction, and quality scores.
Lead video calls with international clients daily.
Partner with clients to optimize EA workflows and stay ahead of evolving needs.