Remote Customer Success Ops Lead

Magic; Taguig; On-site; PHP 502,200 - 524,520; Full time

Benefits offered by this job

100% remote work

Collaborative culture

AI-powered tools

Job summary

Magic is looking for an Operations Team Lead (Success Coach) to oversee a team of virtual assistants in Taguig, Philippines. You will be responsible for driving results, people management, and ensuring client satisfaction.

The ideal candidate will have a strong background in performance management and experience in remote team leadership. This role offers a chance to work in a highly autonomous environment with competitive compensation.

Qualifications

• 1+ year direct people management, remote team management preferred.
• 2+ years in relevant roles like BPO/Outsourcing.
• Experience with KPIs, performance reviews, and improvement plans.

Responsibilities

• Lead a team of virtual assistants handling client accounts.
• Own team performance metrics end-to-end, including CSAT.
• Coach and upskill assistants to enhance their performance.

Skills

Coaching Excellence

Performance-Driven Mindset

Communication Mastery

Emotional Intelligence

Problem-Solving

Tools

HubSpot

Salesforce

Zendesk

Monday.com

Asana

ClickUp

Slack

MS Teams

Job description

Magic is looking for an Operations Team Lead (Success Coach) to oversee a team of virtual assistants in Taguig, Philippines. You will be responsible for driving results, people management, and ensuring client satisfaction.

The ideal candidate will have a strong background in performance management and experience in remote team leadership. This role offers a chance to work in a highly autonomous environment with competitive compensation.