Remote Operations Specialist – Verification & Compliance

First Advantage Philippines Inc.; Muntinlupa; Remote; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Remote work set up

HMO Benefits

Free mental health consultation

Job summary

First Advantage Philippines Inc. is seeking an Operations Specialist to handle inbound and outbound calls for references, education and employment verifications.

The role requires meticulous attention to detail and strong analytical skills to deliver thorough reports to clients. You'll coordinate with other departments, update databases, and manage client orders while supporting remote work in the night shift.

Qualifications

• Requires 2 years of college or 1 year with BPO experience.
• Experience with inbound calls/transactions is recommended.
• Excellent English communication skills are required.
• Proficient with Microsoft Office and web browsers.
• Willing to work remotely in the night shift or shifting schedules.
• Must reside in Metro Manila or nearby areas.

Responsibilities

• Handle inbound and outbound calls for references verifications.
• Obtain verification information via phone, fax, mail.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries from candidates and clients about background checks.
• Coordinate with other departments regarding status of background checks.
• Update database and complete verification reports.
• Set up client orders and perform database checks.

Skills

Attention to detail

Communication skills

Analytical skills

Education

Some college education

Tools

Microsoft Office

Web browsers

Job description

First Advantage Philippines Inc. is seeking an Operations Specialist to handle inbound and outbound calls for references, education and employment verifications.

The role requires meticulous attention to detail and strong analytical skills to deliver thorough reports to clients. You'll coordinate with other departments, update databases, and manage client orders while supporting remote work in the night shift.