Operations Specialist (Remote/Hybrid)

First Advantage Philippines Inc.; Muntinlupa; A distancia; PHP 223.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work set up

HMO Benefits

Free mental health consultation

Descripción de la vacante

First Advantage Philippines Inc. is seeking an Operations Specialist to handle inbound and outbound calls for references, education and employment verifications.

The role requires meticulous attention to detail and strong analytical skills to deliver thorough reports to clients. You'll coordinate with other departments, update databases, and manage client orders while supporting remote work in the night shift.

Formación

• Requires 2 years of college or 1 year with BPO experience.
• Experience with inbound calls/transactions is recommended.
• Excellent English communication skills are required.
• Proficient with Microsoft Office and web browsers.
• Willing to work remotely in the night shift or shifting schedules.
• Must reside in Metro Manila or nearby areas.

Responsabilidades

• Handle inbound and outbound calls for references verifications.
• Obtain verification information via phone, fax, mail.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries from candidates and clients about background checks.
• Coordinate with other departments regarding status of background checks.
• Update database and complete verification reports.
• Set up client orders and perform database checks.

Conocimientos

Attention to detail

Communication skills

Analytical skills

Educación

Some college education

Herramientas

Microsoft Office

Web browsers

Descripción del empleo

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do

A successful OPERATIONS SPECIALIST will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.

• Obtain Verification and references information via phone, fax, mail, etc.

• Investigate and confirm reference credibility.

• Update reference contact information within database.

• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.

• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)

• Coordinate with other departments via phone and email regarding the status of the background check.

• Transferring calls to appropriate departments

• Update database and complete verification report.

• Other duties may be required such as:

• Setting up client orders

• Completing database check

• Work allocation duties

• Quality checks

What You Will Need to be Successful:

• Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.

• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers

• Must be amenable to work remotely in the Night Shift and/or shifting schedules.

• Must be residing within Metro Manila or nearby areas

• Willing to work on ANY SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups

• FA Cares volunteer opportunities

• Mentorship Advantage Program

• SOAR, award-winning manager development program
  

Additional benefits offered include:

• Competitive Salary Package

• HMO Benefits

• Free mental health consultation

• Remote work set up