Operations Specialist (Dec 2026 - Jan 2027 Classes - Any Shift)

First Advantage; Muntinlupa; Remote; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Competitive salary package

Free mental health consultation

Remote night shift

Job summary

First Advantage is a leading provider of mission-critical background screening solutions, serving Fortune 100 and Global 500 brands. This Operations Specialist role focuses on accurate verification reporting and coordinating with clients.

Join our remote night-shift-enabled team in Metro Manila, bringing strong English communication, attention to detail, and the ability to handle inbound/outbound reference verifications, with opportunities to grow in data analysis and process improvement.

Qualifications

• 2 years of college or 1 year in a BPO environment is acceptable.
• Experience handling inbound calls is recommended.
• Strong English communication skills are required.
• Willingness to work remotely in the night shift.

Responsibilities

• Handle inbound and outbound calls for references verification.
• Obtain verification information via phone, fax, or email.
• Investigate and confirm reference credibility.
• Update reference details in the database.
• Address candidate and client inquiries about background checks.
• Coordinate with other teams to complete verification reports.
• Prepare and deliver comprehensive verification reports to clients.

Skills

Process Improvement

Team Leadership

Project Management

Data Analysis

Customer Relationship Management

Problem Solving

Performance Metrics

Time Management

Communication Skills

Education

Some college or 1 year in BPO experience

Job description

First Advantage

Negotiable

Job Description

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You'll Do

A successful OPERATIONS SPECIALIST will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

Manage Inbound and Outbound calls for employment, education and other references verifications.

Obtain Verification and references information via phone, fax, mail, etc.

Investigate and confirm reference credibility.

Update reference contact information within database.

Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.

Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)

Coordinate with other departments via phone and email regarding the status of the background check.

Update database and complete verification report.

Other duties may be required such as:

Setting up client orders

Quality checks

What You Will Need to be Successful:

Candidate must at least have spent 2 years in College or 1 year in college with BPO experience.

Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

Requires excellent command on the English language and can handle conversational interviews.

Must be amenable to work remotely in the Night Shift and/or shifting schedules.

Must be residing within Metro Manila or nearby areas

Willing to work on ANY SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

Employee Impact Groups

Additional benefits offered include:

Competitive Salary Package

Free mental health consultation

Requirements

Please refer to job description.

Process Improvement Team Leadership Project Management Data Analysis Customer Relationship Management Problem Solving Performance Metrics Time Management Communication Skills

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