Remote Operations Lead - Logistics & Fulfillment

PerkUp; Mexico; On-site; PHP 5,538,461 - 7,999,999; Full time

Job summary

PerkUp is seeking an Operations Lead to own and continually improve the flow of products through a global fulfillment network. You will manage 3PL relationships, directly lead one operations coordinator, and handle ASNs, inbound shipments, and inventory accuracy.

This is a hands-on player-coach role, requiring quick learning, clear problem solving, and accountability. It is fully remote with a full Eastern Time schedule.

Qualifications

• 3+ years of experience in logistics, supply chain, fulfillment or a similar complex operations environment.
• Proven ability to independently solve ambiguous operational problems and take accountability for outcomes.
• Experience directly managing or leading another operator.
• Strong systems and technical aptitude with data flows and integrations; clear communication with technical teams.
• Excellent written and spoken English; professional fluency required.
• Shopify and ASN experience is preferred but not mandatory if you can show rapid learning and systems thinking.
• Location: Remote, Latin America; Engagement: Full-time contractor.

Responsibilities

• Own day-to-day relationships with global 3PL partners, including SLAs, escalations, performance, onboarding, and migrations.
• Directly manage and develop one operations coordinator with clear goals, delegation, and coaching.
• Create and review ASNs; follow up inbound shipments; resolve receiving discrepancies; protect inventory accuracy.
• Coordinate with purchasing to ensure clean handoff from PO to warehouse availability.
• Monitor fulfillment and delivery; investigate exceptions and aging orders; drive resolution.
• Diagnose Shopify, WMS, and order-sync problems; gather evidence; coordinate with partners and engineering; validate fixes.
• Lead new warehouse requirements, process changes, SOPs, dashboards, and operating controls.
• Track performance; identify failures; build systems to reduce escalations and founder involvement.

Skills

Logistics management

Supply chain

Fulfillment ops

Vendor management

Data analysis

English proficiency

Tools

Shopify

WMS

ERP integrations

Job description

PerkUp is seeking an Operations Lead to own and continually improve the flow of products through a global fulfillment network. You will manage 3PL relationships, directly lead one operations coordinator, and handle ASNs, inbound shipments, and inventory accuracy.

This is a hands-on player-coach role, requiring quick learning, clear problem solving, and accountability. It is fully remote with a full Eastern Time schedule.