Remote Client Operations Manager - Lead Campaign Delivery

Huzzle; Philippines; On-site; PHP 5,484,000 - 8,531,000; Full time

Benefits offered by this job

Fully Remote

Career Growth

Peer Community

Ongoing Support

Competitive salary

Job summary

Huzzle is hiring a high-level Client Operations Manager to own the entire client lifecycle, from contract to ongoing delivery of high-quality results. You will launch campaigns, manage technical distribution, and serve as the main contact for law firm clients and wholesale partners.

We seek a data-driven operator with 4+ years in performance marketing operations, strong English communication, and experience with lead routing software. Remote/global role; flexible scheduling.

Qualifications

• 4+ years in client-facing operations or account management within performance marketing, lead generation, or a call center environment.
• Professional experience administering lead distribution or call routing software (LeadDistro, Boberdoo, LeadsPedia, Phonexa, Trackdrive, etc.).
• Exceptional written English skills; you must be comfortable communicating with attorneys and law firm owners with high levels of polish.
• Analytical rigor with advanced spreadsheet skills; ability to analyze large CSV exports to provide defensible, data-backed answers to client queries.
• Leadership: prior experience managing at least 1–2 direct reports.
• Operational demeanor: calm under pressure, leading with data rather than apologies.

Responsibilities

• Client & Account Ownership: Serve as the primary point of contact for law firm clients and partners; own the tone, quality, and frequency of all client-facing messaging.
• Campaign Launch Management: Drive new orders from paperwork to first lead, documenting criteria, delivery methods, and intake requirements.
• Technical Distribution: Own LeadDistro campaign builds, routing logic, filters, caps, integrations, and daily QA/QC.
• Data-Driven Dispute Resolution: Manage lead quality disputes by reconciling delivery exports against client data, classifying defects, and deciding on credits or replacements based on policy.
• Team Leadership: Manage a small team to ensure a high-velocity daily operating cadence where tasks have owners.
• System Integrity: Maintain Monday.com as the live source of truth for campaign statuses and SOPs.
• Supplier Coordination: Liaise with fulfillment partners and call centers to monitor volume, pacing, and quality.

Job description

Huzzle is hiring a high-level Client Operations Manager to own the entire client lifecycle, from contract to ongoing delivery of high-quality results. You will launch campaigns, manage technical distribution, and serve as the main contact for law firm clients and wholesale partners.

We seek a data-driven operator with 4+ years in performance marketing operations, strong English communication, and experience with lead routing software. Remote/global role; flexible scheduling.