Remote Operations Lead - AU Home Loans & Credit

Hunt St

Philippines

Remote

PHP 1,116,000 - 1,674,000

Full time

3 days ago

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Job summary

Hunt St is seeking an Operations Manager/Head of Credit with AU home loan mortgage experience based in the Philippines. The role is remote, full-time, with compensation PHP 100,000 - 150,000 per month and an independent contractor arrangement.

The candidate will manage mortgage application processes, lead quotes, and client interactions while aligning with AU business hours. The ideal candidate will have 5+ years in Australian mortgage broking or related roles, strong CRM experience, and a track

Qualifications

Minimum 5 years' experience in Australian mortgage broking or loan processing.
Experience using Broker Engine or similar Australian mortgage CRM.
Strong experience with self-employed borrowers and Low Doc lending.
Excellent written and verbal English communication skills.

Responsibilities

Manage incoming leads and maintain records in Broker Engine.
Request, collect, review, and organize supporting documents from clients.
Conduct preliminary document checks to ensure loan applications are complete.
Order and review credit checks and property valuations.
Liaise with clients, lenders, and other stakeholders throughout the loan process.
Prepare and email loan quotes to clients and coordinate follow-up activities.
Progressively take ownership of preparing loan quotes independently.
Assist with lead follow-up to maximize conversion opportunities.
Maintain accurate CRM records and ensure all applications are tracked through to settlement.
Provide exceptional customer service while managing multiple loan files simultaneously.
Support the Director with administrative and operational tasks as required.