Remote Mortgage Specialist & Client Services Lead

Hunt St; Philippines; Remote; PHP 1,004,000 - 1,339,000; Full time

Job summary

Hunt St in the Philippines is seeking an experienced Broker Assistant / Mortgage Sales Coordinator to support Australian mortgage clients as an independent contractor. The role offers remote work with AU business hours and a compensation range of PHP 90,000 to PHP 120,000 per month.

The ideal candidate has 5+ years in Australian mortgage brokerage, excels at client communication, and can manage loan pipelines using Broker Engine to move applications toward submission.

Qualifications

• Minimum 5 years of experience in Australian mortgage brokerage, preferably sales-focused.
• Experience in broker support, sales, mortgage processing, loan coordination, or client relationship management.
• Excellent verbal and written English communication skills.
• Strong phone presence with ability to build rapport and influence outcomes.
• Ability to manage multiple active files and priorities; write coherent English emails.

Responsibilities

• Proactively contact clients to obtain outstanding loan documentation.
• Follow up with borrowers via phone, email, and SMS to progress applications.
• Build relationships and guide clients through the mortgage application process.
• Communicate with self-employed borrowers and complex lending scenarios.
• Monitor active loan pipelines and resolve bottlenecks.
• Maintain regular communication on status and requirements.
• Prepare and send concise, professional client correspondence.
• Update client records in Broker Engine and other systems.
• Support brokers by ensuring files are complete and ready for submission.
• Coordinate with lenders, brokers, and the credit team throughout the process.

Skills

Phone skills

Client communication

Sales mindset

Independent worker

Attention to detail

Tools

Broker Engine

Job description

Hunt St in the Philippines is seeking an experienced Broker Assistant / Mortgage Sales Coordinator to support Australian mortgage clients as an independent contractor. The role offers remote work with AU business hours and a compensation range of PHP 90,000 to PHP 120,000 per month.

The ideal candidate has 5+ years in Australian mortgage brokerage, excels at client communication, and can manage loan pipelines using Broker Engine to move applications toward submission.