Remote Onboarding Project Manager - SaaS & Hospitality

Cloudbeds; Philippines; Remote; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote-first culture

PTO

Parental leave

Home office stipend

Cloudbeds University courses

Job summary

Cloudbeds, a global hospitality SaaS, is seeking an Onboarding Project Manager to guide mid-market customers from contract through go-live and adoption. You will coordinate cross-functional teams, define scope and milestones, and manage risks to ensure a high-touch onboarding experience.

Fluency in English and French, 4+ years in hotel operations, and 1+ year in SaaS project management are expected. This is a fully remote role with a worldwide team.

Qualifications

• Fluency in English and French at a business-professional level, both written and spoken.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization.
• Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment.
• Strong communication, relationship management, and customer-facing presentation skills.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.

Skills

Fluent English

Fluent French

Project management

Stakeholder management

Communication

Multitasking

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds, a global hospitality SaaS, is seeking an Onboarding Project Manager to guide mid-market customers from contract through go-live and adoption. You will coordinate cross-functional teams, define scope and milestones, and manage risks to ensure a high-touch onboarding experience.

Fluency in English and French, 4+ years in hotel operations, and 1+ year in SaaS project management are expected. This is a fully remote role with a worldwide team.