Global Director, Mid-Market Onboarding — Remote Leadership

Third-Party Job Posts; España; Remote; PHP 5,535,055 - 7,995,080; Full time

Benefits offered by this job

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds is seeking a Global Director, Mid-Market Onboarding to lead the onboarding process for its fastest-growing customer segment. In this role, you will ensure that mid-market clients transition smoothly from contract to successful management. You will develop metrics to enhance customer satisfaction and oversee the onboarding team.

The ideal candidate brings 7+ years of experience in hospitality, coupled with strong leadership and project management skills. This position is fully remote, allowing collaboration across global teams.

Qualifications

• Experience in leading and developing customer-facing teams.
• Strong project-management skills applied to complex deployments.
• Ability to analyze data and make data-driven decisions.

Responsibilities

• Own end-to-end onboarding outcomes for mid-market customers.
• Establish metrics for onboarding velocity and quality.
• Build standardized onboarding frameworks and SOPs.

Skills

Leadership

Project Management

Customer Onboarding

Data Analysis

Communication

Education

7+ years in hospitality or hospitality technology

Job description

Cloudbeds is seeking a Global Director, Mid-Market Onboarding to lead the onboarding process for its fastest-growing customer segment. In this role, you will ensure that mid-market clients transition smoothly from contract to successful management. You will develop metrics to enhance customer satisfaction and oversee the onboarding team.

The ideal candidate brings 7+ years of experience in hospitality, coupled with strong leadership and project management skills. This position is fully remote, allowing collaboration across global teams.