Remote Onboarding Lead for SaaS Customer Success

Riverside; Mexico; On-site; PHP 3,652,000 - 5,478,000; Full time

Job summary

Riverside.fm is seeking an Onboarding Manager to join our Customer Success team in a remote role. You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and internal teams.

Your efforts will directly influence customer satisfaction and retention. We value collaboration with Sales and Product, proactive problem-solving, and a passion for delivering excellent customer experiences.

Qualifications

• 2+ years in a customer-facing role such as onboarding, training or customer success within a SaaS environment.
• Ability to explain technical concepts in simple terms to diverse audiences.
• Experience creating and delivering training materials and content.
• Excellent organizational skills with multiple projects and deadlines.

Responsibilities

• Lead live onboarding sessions for new customers to ensure adoption of Riverside’s solutions.
• Educate existing customers on new features and updates to maximize value.
• Create and maintain customer-facing resources including training decks, guides, and workshops.
• Collaborate with Sales and Customer Success to ensure smooth handoffs and a cohesive experience.

Skills

Customer-facing experience

Explain technical concepts

Training content creation

Organization

Live training facilitation

Proactive mindset

Customer-focused attitude

Job description

Riverside.fm is seeking an Onboarding Manager to join our Customer Success team in a remote role. You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and internal teams.

Your efforts will directly influence customer satisfaction and retention. We value collaboration with Sales and Product, proactive problem-solving, and a passion for delivering excellent customer experiences.