Remote Onboarding Concierge: Welcome & Activate

AI Acquisition; Philippines; Remote; PHP 1,297,000 - 1,554,000; Full time

Benefits offered by this job

Fully remote work

Growth opportunities

Competitive base salary

Job summary

AI Acquisition is seeking an Onboarding Concierge to guide new customers through the initial onboarding steps. The role emphasizes phone communication, rapid response times, and diligent follow-up to ensure onboarding success.

In this fully remote, client-facing position, you will welcome customers, schedule calls, and assist with basic setup and activation. Growth into broader customer success or leadership roles is possible.

Qualifications

• Strong spoken and written English with clear communication.
• Confident and comfortable speaking with customers by phone.
• Experience in Customer Support, Customer Success, Appointment Setting, Onboarding, or similar roles.
• Professional, friendly, and patient communication style.
• Able to manage multiple customers and priorities.

Responsibilities

• Contact new customers quickly after purchase, aiming to reach the first phone call within 30 minutes.
• Welcome customers and explain next steps in the onboarding process.
• Book and confirm Intro and Onboarding calls directly with customers.
• Follow up consistently by phone, SMS, and email when there is no response.
• Help customers access platforms and complete required setup before calls.
• Escalate complex concerns to the appropriate team when needed.
• Keep accurate notes of interactions, progress, and next steps.

Skills

English proficiency

Phone communication

Customer support

CRM systems

Organization

Multitasking

Performance targets

Tools

CRM software

Ticketing system

Job description

AI Acquisition is seeking an Onboarding Concierge to guide new customers through the initial onboarding steps. The role emphasizes phone communication, rapid response times, and diligent follow-up to ensure onboarding success.

In this fully remote, client-facing position, you will welcome customers, schedule calls, and assist with basic setup and activation. Growth into broader customer success or leadership roles is possible.