Technical Onboarding Advisor

RingCentral; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Comprehensive HMO package (medical and

Comprehensive HMO package (medical and

Job summary

RingCentral is a global leader in agentic voice AI-powered business communications, delivering an integrated platform for business phone, messaging, and collaboration. We are seeking a Technical Onboarding Advisor to assist newly signed-up customers with basic account and phone system setup, adhering to policy and process requirements.

You will guide customers through Express Set Up, configure basic user settings, educate on VOIP readiness, and coordinate appointments, while documenting calls in

Qualifications

• 2–3 years of Technical Support experience.
• Experience with chat and handling multiple windows.
• Basic knowledge on VOIP, networking, routers and modems.
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus.

Responsibilities

• Receives transferred calls of newly signed up customers from Sales.
• Sets expectations that the transaction is not a User Training but a basic account set up only.
• Walks the customer through the Express Set Up, and probes for other basic account set up needs.
• Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
• Provisions and sets up RC-supported desk phones.
• Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
• Moves customers to scheduled Implementation Appointments and updates the Implementation Status.
• Walks customers through the Community Website and assists them with the sign up process.
• Updates the Implementation Status, and documents the call in SFDC.
• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Skills

Excellent English communication

Customer service orientation

Teamwork in fast-paced environment

Night shift availability

Education

College level

Tools

VOIP platforms

Networking equipment

Job description

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for:

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Job Responsibilities:

• Receives transferred calls of newly signed up customers from Sales.
• Sets expectations that the transaction is not a User Training but a basic account set up only.
• Walks the customer through the Express Set Up, and probes for other basic account set up needs.
• Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
• Provisions and sets up RC-supported desk phones
• Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
• Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
• Confirms and/or schedules Implementation Appointments.
• Walks customers through the Community Website and assists them with the sign up process.
• Updates the Implementation Status, and documents the call in SFDC.
• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

To succeed in this role you must have experience in:

• At least 2-3 years of working experience as a Technical Support
• Preferably with experience in chat, handling multiple windows
• Basic Knowledge on VOIP, networking, routers and modems
• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus

Desired Qualifications:

• College level
• Excellent English communication skills
• Strong customer service orientation
• Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment
• Networking, IT or telecommunications certification is a plus
• Applicants must be amenable to work at night

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.