Customer Experience Concierge & Onboarding Specialist

Enshored Inc. (External); Rizal; On-site; PHP 180,000 - 300,000; Full time

Job summary

Enshored Inc. (External) seeks a customer support professional to manage inquiries via email, phone, and chat, ensuring high-quality, timely responses. The role emphasizes empathy, problem-solving, and a concierge approach to products and services.

Eligibility includes 2+ years in customer-facing roles, with remote work experience a plus, and the ability to work non-standard hours. Onsite setup is required, with high-speed internet and a quiet workspace.

Qualifications

• 2+ years of work experience.
• 1+ year of experience in a customer-facing support role. Experience in a remote health-related field or role is preferred.
• Ability to balance efficient execution with attention to detail in a fast-paced, omnichannel environment.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to customer inquiries across email, phone, SMS, and other messaging systems with excellent tone, grammar, and spelling for written communications.
• Actively engage new subscribers and members to ensure they convert successfully, receive onboarding, and have ongoing support.
• Address member concerns with empathy and deliver an exceptional customer journey.

Skills

Problem solving

Communication

Writing

Customer-first

Escalation skills

Tools

Zendesk

Job description

Enshored Inc. (External) seeks a customer support professional to manage inquiries via email, phone, and chat, ensuring high-quality, timely responses. The role emphasizes empathy, problem-solving, and a concierge approach to products and services.

Eligibility includes 2+ years in customer-facing roles, with remote work experience a plus, and the ability to work non-standard hours. Onsite setup is required, with high-speed internet and a quiet workspace.