Remote On-Call Coordinator | After-Hours Scheduling

MicroSourcing; Manila; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Above-market pay

Day-one HMO (+ dependents)

Paid leave

Group life insurance

Bonuses

Flexible work arrangements

Job summary

MicroSourcing seeks an On Call Coordinator to manage after-hours shift scheduling and urgent inquiries, ensuring seamless care for clients and support for Care Professionals. You will collaborate with Service Coordinators to resolve scheduling changes, respond to calls, and escalate critical issues with strong communication and attention to detail.

This 100% work-from-home opportunity emphasizes independence, reliable decision-making, and effective prioritization, with a focus on confidentiality

Qualifications

• High School diploma or equivalent; 1+ year business experience preferred.
• Excellent verbal/written communication, active listening, and interpersonal skills.
• Proven ability to work independently, make sound decisions under pressure, and manage priorities.
• Proficient in MS Office (Word, Excel) and comfortable navigating CRM/operating systems.
• Valid driver’s license and flexibility to work night shifts, weekends, or evenings.

Responsibilities

• Scheduling & Shift Management: Fill open client shifts using office scheduling protocols, update schedules in the CRM, and communicate updates to clients and Care Pros.
• Inquiry & Call Handling: Respond to incoming calls professionally, address client/Care Pro inquiries, log activity in the operating system, and schedule care consultations.
• Escalation & Communication: Maintain detailed shift activity logs and elevate complex client or Care Pro issues to key stakeholders or management.
• Equipment & Admin: Secure and manage on-call tools (laptop/phone/tablet), return materials post-shift, and uphold company standards and confidentiality.

Skills

Communication skills

Customer service

Independent judgment

Attention to detail

Time management

Education

High School diploma

Tools

CRM software

Microsoft Excel

MS Word

Job description

MicroSourcing seeks an On Call Coordinator to manage after-hours shift scheduling and urgent inquiries, ensuring seamless care for clients and support for Care Professionals. You will collaborate with Service Coordinators to resolve scheduling changes, respond to calls, and escalate critical issues with strong communication and attention to detail.

This 100% work-from-home opportunity emphasizes independence, reliable decision-making, and effective prioritization, with a focus on confidentiality