Remote Service Operations Coordinator

MicroSourcing; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing, a leading offshore managed services provider, is seeking a Service Operations Coordinator to join our remote, day-shift team. You will support efficient service delivery through accurate data entry, proactive queue management, and clear updates to customers and vendors.

The role emphasizes timely ticket progression, SLA adherence, and documentation coordination to maintain customer confidence and service efficiency. Strong organizational skills and teamwork are essential.

Qualifications

• Strong organisational skills and high level of accuracy are required.
• Attention to detail is essential for data entry and ticket handling.
• Collaborative working style supporting service operations and vendors.

Responsibilities

• Support efficient service operations through accurate data entry, queue management, and clear communication; ensure SLA performance across customers and vendors.

Skills

Organisational skills

Attention to detail

Collaborative working style

Job description

MicroSourcing, a leading offshore managed services provider, is seeking a Service Operations Coordinator to join our remote, day-shift team. You will support efficient service delivery through accurate data entry, proactive queue management, and clear updates to customers and vendors.

The role emphasizes timely ticket progression, SLA adherence, and documentation coordination to maintain customer confidence and service efficiency. Strong organizational skills and teamwork are essential.