Remote Non-Voice Support Specialist | Email & Chat

Emapta; Metro Manila; Hybrid; PHP 279,000 - 469,000; Part time

Benefits offered by this job

Competitive salary package

Permanent WFH arrangement

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access and wellness perks

Lifestyle perks

Referral incentives

Engagement activities

Mentorship and global exposure

Career growth opportunities

Diverse work environment

Job summary

Emapta Philippines is seeking a Non-Voice Customer Service Support to handle email, live chat, and messaging inquiries for a digital wellness platform. This project-based, permanent work-from-home role emphasizes accuracy, empathy, and timely responses.

Join a mission-driven team with global exposure, flexible shifts, and growth opportunities, including access to Emapta Academy and wellness perks.

Qualifications

• 6 months to 2 years of experience in customer service, BPO, email/chat support.
• Experience providing live chat support and data entry.
• Proficiency in Microsoft Office.
• Familiarity with ticketing systems and CRM platforms.
• Strong written communication skills.
• Effective collaboration and teamwork skills.
• Strong multitasking and organizational abilities.
• Professional approach to customer interactions.

Responsibilities

• Respond to customer inquiries via email, live chat, messaging, and tickets.
• Provide accurate information about products, orders, accounts, and policies.
• Investigate and resolve concerns and service issues promptly.
• Process requests including order updates, refunds, and cancellations.
• Document interactions and resolutions in CRM or ticketing systems.
• Escalate complex concerns to the appropriate team.
• Follow standard procedures and SLAs.
• Maintain high standards of grammar and professionalism.
• Meet productivity, response time, and customer satisfaction targets.
• Coordinate with internal teams when needed.
• Protect confidential information per data privacy policies.
• Participate in training and continuous improvement activities.

Skills

Customer service

Written communication

Collaboration

Multitasking

Data entry

Live chat support

Tools

Microsoft Office

Ticketing systems

CRM platforms

Job description

Emapta Philippines is seeking a Non-Voice Customer Service Support to handle email, live chat, and messaging inquiries for a digital wellness platform. This project-based, permanent work-from-home role emphasizes accuracy, empathy, and timely responses.

Join a mission-driven team with global exposure, flexible shifts, and growth opportunities, including access to Emapta Academy and wellness perks.