Remote Night-Shift IT Service Desk Analyst: Windows Patch

Cloud Bridge; Philippines; On-site; PHP 1,477,000 - 2,215,000; Full time

Job summary

Cloud Bridge is seeking a remote Service Desk professional to support a UK-based MSP client from the Philippines. The role covers 1st/2nd line support, handling inbound calls, and patching Windows servers during UK night shifts (Friday-Monday).

You will log tickets, provide updates, and escalate when necessary, with client-facing responsibilities as needed. Mandatory experience includes Windows patching, Active Directory, Azure Entra ID, M365/Teams, Intune, and Azure IaaS.

Qualifications

• Windows Server patching and administration experience.
• Active Directory management experience.
• Azure Entra ID administration experience.
• Microsoft 365 (M365) and Teams administration.
• Microsoft Endpoint Manager (Intune) experience.
• Azure IaaS (RI, HUB) experience.

Responsibilities

• Manage 1st/2nd line support for service desk tickets.
• Handle client-facing communications during UK night shifts.
• Perform scheduled patching of Windows servers.
• Log time and update tickets in ITSM system.
• Escalate to vendors or On-Call resources when needed.
• Contribute to post-incident reviews and knowledge base.

Tools

Windows Server Patch Management

Active Directory

Azure Entra ID

M365

Teams

Microsoft Intune

Azure IaaS

Job description

Cloud Bridge is seeking a remote Service Desk professional to support a UK-based MSP client from the Philippines. The role covers 1st/2nd line support, handling inbound calls, and patching Windows servers during UK night shifts (Friday-Monday).

You will log tickets, provide updates, and escalate when necessary, with client-facing responsibilities as needed. Mandatory experience includes Windows patching, Active Directory, Azure Entra ID, M365/Teams, Intune, and Azure IaaS.