Night-Shift IT Support Specialist

Movate, Inc.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Movate, Inc. is seeking a capable service desk professional in the Philippines to handle end-user support across Windows, Linux, and Mac environments. The role requires 1–3 years of technical service desk experience, strong communication, documentation, and a customer-focused attitude.

You will triage incidents, provide remote troubleshooting guidance, and escalate to L2 when necessary. The ideal candidate can work night shifts and has knowledge of network security practices, antivirus programs,

Qualifications

• 1–3 years’ experience in technical service desk environment.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Strong problem-solving and multitasking skills.
• Customer-oriented attitude.
• Willingness to work in Night Shift.

Responsibilities

• Answer end user calls, emails and tickets, aiming for first call resolution where possible.
• If unresolved, redirect to advanced workgroups for resolution.
• SOP-based triaging and resolution of incidents and end user issues.
• Escalate issues when additional technical support is required to resolver groups / L2.

Skills

Interpersonal skills

Communication

Documentation

Windows OS

Linux OS

Mac OS

Network security

Anti-virus

Remote troubleshooting

Problem solving

Multitasking

Customer service

Night shift

Tools

Printers

Scanners

Adobe products

EMR

Microsoft products

Job description

Movate, Inc. is seeking a capable service desk professional in the Philippines to handle end-user support across Windows, Linux, and Mac environments. The role requires 1–3 years of technical service desk experience, strong communication, documentation, and a customer-focused attitude.

You will triage incidents, provide remote troubleshooting guidance, and escalate to L2 when necessary. The ideal candidate can work night shifts and has knowledge of network security practices, antivirus programs,