Remote MSP Service Desk Engineer I (Night Shift)

ScalableOS

Philippines

Remote

PHP 335,000 - 513,000

Full time

2 days ago

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Job summary

ScalableOS in Philippines is seeking a Managed Services Engineer 1 to join our customer-focused Service Desk. You will resolve tickets promptly, support the team, and help achieve department goals with strong teamwork and quality service.

The role requires 2+ years in MSP technical support, A+ or equivalent, solid troubleshooting and documentation skills, and readiness for a permanent night shift with a long-term work-from-home arrangement.

Qualifications

2+ years of technical support experience in a MSP setting.
A+ certification or demonstrated equivalent skills.
Strong troubleshooting and analytical thinking skills.
Ability to prioritize by issue criticality.
Strong documentation skills for users and staff.
Experience with office apps, DNS/DHCP, storage solutions, and remote access tools.
Familiarity with MSP tools (PSA, RMM, MDM) is a plus.

Responsibilities

Serve as frontline engineer, answering calls and resolving issues to maintain productivity.
Document SOPs and customer details with notes in the ticketing system.
Maintain high standards of service and customer delight.
Install, test, and configure workstations and software for performance.
Communicate with customers in a friendly, empathetic manner.
Participate in weekly on-call rotation for after-hours support.
Follow SOPs and adapt to evolving business needs.