Senior MSP Systems Engineer - Remote, Night Shift

STAFFVIRTUAL; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Remote work setup

Company-provided laptop

HMO on Day 1

Attendance bonus

Paid Time Off

Career growth

Collaborative MSP environment

Job summary

STAFFVIRTUAL is seeking an experienced L3 Systems Engineer to support MSP clients from a fully remote setup. You will respond to Tier 3 escalations, manage tickets via ConnectWise PSA, and lead onboarding and infrastructure projects.

You will design and support Windows Server, Microsoft 365, Azure, Entra ID, and virtualization platforms, while mentoring junior engineers and driving automation. Night CST shifts apply, with a laptop provided and HMO from day one.

Qualifications

• 3+ years working in a Managed Service Provider (MSP) environment.
• Hands-on experience with ConnectWise PSA.
• Strong Windows Server administration experience (2016+)
• Microsoft 365, Azure, and Entra ID administration
• VMware and/or Hyper-V virtualization
• Advanced networking knowledge (TCP/IP, VLANs, VPNs, firewalls, routing)
• Experience supporting multiple client environments simultaneously
• Excellent troubleshooting and customer communication skills
• Ability to work independently while collaborating with a highly technical team

Responsibilities

• Handling Tier 3 escalations and resolving complex infrastructure issues
• Managing and prioritizing tickets through ConnectWise PSA
• Leading client onboarding, deployments, and infrastructure projects
• Designing, implementing, and supporting Windows Server and Microsoft cloud environments
• Administering Azure, Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive
• Managing Active Directory, DNS, DHCP, Group Policy, File & Print Services
• Deploying and supporting VMware, Hyper-V, Failover Clusters, and virtual environments
• Designing and troubleshooting LAN, WAN, VPN, VLAN, wireless, routing, and firewall solutions
• Implementing security best practices including MFA, Conditional Access, Zero Trust, and disaster recovery
• Creating technical documentation and mentoring junior engineers
• Identifying automation opportunities to improve operational efficiency

Skills

MSP experience

Troubleshooting

Customer communication

Team collaboration

Independent work

Tools

ConnectWise PSA

ConnectWise Automate

ScreenConnect

PowerShell

Job description

STAFFVIRTUAL is seeking an experienced L3 Systems Engineer to support MSP clients from a fully remote setup. You will respond to Tier 3 escalations, manage tickets via ConnectWise PSA, and lead onboarding and infrastructure projects.

You will design and support Windows Server, Microsoft 365, Azure, Entra ID, and virtualization platforms, while mentoring junior engineers and driving automation. Night CST shifts apply, with a laptop provided and HMO from day one.