Customer Service Rep: Elevate Experience (Night Shift)

Emapta; Philippines; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Day 1 HMO

Night differential

Onsite Makati office

Salary advances

Upskilling via Emapta Academy

Gym access

Job summary

VIPdesk seeks a Customer Service Representative to manage high-volume inquiries via email and chat, delivering empathetic, solutions-focused support while upholding brand standards. The role is onsite at Makati with night shifts and weekends off, offering growth within Emapta's global network.

Based in the Philippines, the position emphasizes CSAT targets, CRM use including Salesforce, and a supportive, collaborative environment with mentorship and career development opportunities.

Qualifications

• High school diploma or GED required.
• 1–3 years in customer service in a call center or high-volume support environment.
• Experience in DTC, CPG, VMS, or wellness industry preferred.
• CSAT score above 90% is expected.
• Experience using CRM; Salesforce is a plus.

Responsibilities

• Handle high-volume inbound interactions via email and chat.
• Provide empathetic, solutions-focused support.
• Meet CSAT, AHT, and SLAs targets.
• Navigate multiple systems accurately.
• Document cases promptly and accurately.
• Collaborate with internal teams to resolve issues.

Skills

Customer service

Email & chat support

Time management

Communication skills

Calm under pressure

Education

High school diploma or GED

Tools

CRM platforms

Salesforce

Job description

VIPdesk seeks a Customer Service Representative to manage high-volume inquiries via email and chat, delivering empathetic, solutions-focused support while upholding brand standards. The role is onsite at Makati with night shifts and weekends off, offering growth within Emapta's global network.

Based in the Philippines, the position emphasizes CSAT targets, CRM use including Salesforce, and a supportive, collaborative environment with mentorship and career development opportunities.