Remote Customer Experience Specialist

Emapta; Metro Manila; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Gym access and wellness perks

Career growth via Emapta Academy

Employee referral incentives

20 annual leaves with cash conversion

HR and admin benefits

Job summary

Emapta Philippines is hiring a Customer Service Associate to support customers across calls, chats, emails, reviews, and digital platforms from a permanent work-from-home setup. You will handle reviews, orders, refunds, and inquiries using Freshdesk, Punchh, and other tools, while delivering empathetic, solution-oriented service and maintaining strong written and verbal communication.

Growth opportunities exist through Emapta Academy and global teams.

Qualifications

• High school diploma or equivalent completed; college-level education preferred.
• 1 to 3 years of experience in customer service or related support roles.
• Strong written and verbal communication skills; ability to multitask across platforms.
• Empathetic, solution-oriented mindset with a customer-first approach.

Responsibilities

• Manage customer inquiries across calls, chats, emails, and reviews with a helpful, timely response.
• Monitor and respond to Google, Yelp, and TripAdvisor reviews; maintain accurate business listings.
• Resolve issues related to refunds, orders, or platform-specific concerns using Freshdesk and other tools.
• Coordinate with internal teams and locations to investigate and address customer concerns.

Job description

Emapta Philippines is hiring a Customer Service Associate to support customers across calls, chats, emails, reviews, and digital platforms from a permanent work-from-home setup. You will handle reviews, orders, refunds, and inquiries using Freshdesk, Punchh, and other tools, while delivering empathetic, solution-oriented service and maintaining strong written and verbal communication.

Growth opportunities exist through Emapta Academy and global teams.