Technical Support Specialist — Remote & Upskilling

Emapta; Metro Manila; Remote; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Night differential pay

Permanent WFH

HMO coverage with dependents

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Gym access for employees

Job summary

Emapta Philippines is hiring a Customer Care Representative to provide knowledgeable support across installation, troubleshooting, warranty claims, and product questions for consumer technology clients. This role offers permanent work-from-home, night shift, and weekends off.

You will build technical expertise, use Zendesk for ticketing, and communicate clearly with international customers. The ideal candidate has 1–2 years in tech-support, strong English, and a proactive, detail-oriented

Qualifications

• 1–2 years in customer support, preferably in a technical or mechanical environment.
• 2+ years working knowledge of customer service technologies and devices.
• Strong written and spoken English; Spanish proficiency is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and message boards.
• Assist customers with product installation, troubleshooting, warranty claims, and general inquiries.
• Document all customer interactions accurately in the CRM system (Zendesk).
• Communicate relevant feedback and recurring issues to internal teams.

Skills

English communication

Zendesk CRM

Technical aptitude

Spanish advantage

Tools

Zendesk

General computer apps

Job description

Emapta Philippines is hiring a Customer Care Representative to provide knowledgeable support across installation, troubleshooting, warranty claims, and product questions for consumer technology clients. This role offers permanent work-from-home, night shift, and weekends off.

You will build technical expertise, use Zendesk for ticketing, and communicate clearly with international customers. The ideal candidate has 1–2 years in tech-support, strong English, and a proactive, detail-oriented