Remote Customer Experience Specialist—Grow & Thrive

MicroSourcing International; Naga; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonuses

Dependent coverage

Job summary

MicroSourcing in the Philippines is seeking a Customer Experience Representative to handle inbound inquiries via phone, email, and live chat, verify orders, process returns, and drive sales during interactions. This role is work-from-home with shifting schedules.

You must have strong English communication, 50–55 WPM typing, a private home setup with reliable internet, and flexibility to switch channels. Fresh graduates welcome; experience with Zendesk or Salesforce is a plus.

Qualifications

• Proficient verbal and written English communication.
• Typing speed 50–55+ WPM with high accuracy.
• Dedicated private work environment with reliable internet.
• Flexibility to switch between voice, chat, and email channels on shifting schedules.

Responsibilities

• Answer inbound customer inquiries via phone, email, and live web chat.
• Verify customer orders and confirm shipping details.
• Process product returns, exchanges, and account refunds.
• Recommend products and drive sales during customer interactions.
• Log call notes and update customer records in CRM systems.

Skills

Strong English communication

50–55 WPM typing

Private work environment

Channel switching flexibility

Fresh graduates welcome

Tools

Zendesk

Salesforce

Live chat tools

Job description

MicroSourcing in the Philippines is seeking a Customer Experience Representative to handle inbound inquiries via phone, email, and live chat, verify orders, process returns, and drive sales during interactions. This role is work-from-home with shifting schedules.

You must have strong English communication, 50–55 WPM typing, a private home setup with reliable internet, and flexibility to switch channels. Fresh graduates welcome; experience with Zendesk or Salesforce is a plus.