Remote Night-Shift Spanish Bilingual Agent (Customer Care)

MicroSourcing International; Manila; Remote; PHP 312.000 - 424.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Flexible work arrangements

Career growth opportunities

Inclusive team culture

Zusammenfassung

MicroSourcing is seeking a Spanish Bilingual Agent to work from home on the night shift. You will assist customers in Spanish and English with account registration, orders, and glasses/lens selection, while providing accurate prescription help and timely order updates.

You’ll handle order processing, problem resolution, and escalation management with a focus on customer experience. Training will keep you up-to-date on optical products and systems, supporting a diverse and inclusive team

Qualifikationen

• Excellent written and verbal communication in English and Spanish.
• Experience handling escalated issues in a customer service environment.
• Ability to navigate online systems and process orders in bilingual mode.

Aufgaben

• Help customers register for an account and/or navigate online and process their orders (Spanish and English).
• Confidently advise on selecting glasses and lenses (Spanish and English).
• Check product availability for customer orders and provide alternatives (Spanish and English).
• Assist customers with understanding their prescriptions (Spanish and English).
• Verify customer prescriptions for accuracy (Spanish and English).
• Investigate and resolve customer complaints with discretion to achieve win-win outcomes (Spanish and English).
• Work with the customer service team to drive positive experience results (Spanish and English).
• Communicate professionally about orders, delays, or changes in delivery (Spanish and English).
• Pass customer feedback to product/marketing teams to improve offerings (Spanish and English).
• Process customer orders, refunds or returns per established procedures (Spanish and English).
• Assist customers with tracking of orders and provide timescales (Spanish and English).
• Maintain customer service records in ServiceCloud (Spanish and English).
• Keep confidential records and financial information secure.

Kenntnisse

Bilingual Spanish-English

Customer service excellence

Communication skills

Tools

ServiceCloud

Jobbeschreibung

MicroSourcing is seeking a Spanish Bilingual Agent to work from home on the night shift. You will assist customers in Spanish and English with account registration, orders, and glasses/lens selection, while providing accurate prescription help and timely order updates.

You’ll handle order processing, problem resolution, and escalation management with a focus on customer experience. Training will keep you up-to-date on optical products and systems, supporting a diverse and inclusive team