Remote Network Admin & IT Help Desk (Night Shift)

Emapta; Metro Manila; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Night differential pay

Permanent WFH arrangement

Salary Advance Program

Upskilling via Emapta Academy

Job summary

Emapta is hiring a Network Administrator / IT Help Desk Specialist to strengthen our client’s IT infrastructure from a permanent work-from-home setup. You’ll handle troubleshooting, user account management, and security for Windows environments, while supporting Microsoft 365 and network devices.

The role emphasizes proactive problem-solving and clear communication with global teams. Ideal candidates have 3–5 years in help desk/network roles, solid TCP/IP, VPN, firewall, and security knowledge,

Qualifications

• 3-5 years of relevant experience in help desk support, technical support, or network administration, including at least 2 years in a networking role
• Strong understanding of networking principles, including TCP/IP, VLANs, subnets, routing, switching, DNS, DHCP, and VPNs
• Hands-on experience configuring network equipment and resolving network connectivity and performance issues
• Proven experience administering Windows Server environments, including Active Directory, Group Policy, DNS, and data storage
• Practical experience managing enterprise firewalls, such as Fortinet, Cisco ASA, and SonicWall, as well as wireless networks
• Solid knowledge of network security best practices, including access control, patch management, and endpoint protection
• Familiarity with Windows, macOS, and server operating systems
• Proficiency in using help desk ticketing systems
• Excellent troubleshooting, problem-solving, communication, and customer service skills
• Strong attention to detail, accuracy, and precision
• Ability to prioritize multiple tasks and work effectively both independently and collaboratively

Responsibilities

• Respond to help desk tickets and promptly resolve hardware, software, and peripheral issues through remote or on-site support
• Install, configure, and maintain laptops, desktops, and other IT equipment
• Support and troubleshoot Microsoft 365 applications, including connectivity, mobility, security, and performance issues
• Create and manage user accounts, access rights, and permissions in Active Directory and Microsoft 365
• Escalate unresolved issues to the appropriate IT teams and follow through until resolution
• Apply team feedback to continuously improve problem-solving and customer service
• Design, configure, and maintain routers, switches, firewalls, wireless access points, and related network software
• Administer firewall configurations, VPNs, and intrusion detection and prevention systems
• Monitor network environments for unauthorized access, security threats, and vulnerabilities
• Conduct regular performance assessments and capacity planning to maintain network scalability and uptime
• Plan and execute network upgrades, expansions, and migrations
• Collaborate with vendors and service providers to resolve complex connectivity and performance issues
• Perform regular system maintenance, including updates, patches, and backups
• Manage backup and disaster recovery processes for virtual machines using VMware
• Document network architecture, topology, configuration changes, and IT processes for internal reference and compliance
• Develop technical training manuals and user documentation
• Support IT projects and technology initiatives as needed
• Maintain current knowledge of emerging technologies through professional training and industry conferences

Job description

Emapta is hiring a Network Administrator / IT Help Desk Specialist to strengthen our client’s IT infrastructure from a permanent work-from-home setup. You’ll handle troubleshooting, user account management, and security for Windows environments, while supporting Microsoft 365 and network devices.

The role emphasizes proactive problem-solving and clear communication with global teams. Ideal candidates have 3–5 years in help desk/network roles, solid TCP/IP, VPN, firewall, and security knowledge,