Remote Multilingual Customer Support Specialist

SupportYourApp; Rosario; À distance; PHP 893 000 - 1 340 000; Plein temps

Avantages offerts par ce poste

Fixed schedule

Fully remote

International environment

USD compensation

Referral rewards

Work-life balance

Responsive leadership

Self-development

No time-tracking

Résumé du poste

SupportYourApp is seeking a Customer Support Consultant to deliver high-quality assistance across chat, phone, and email. You will build lasting relationships with customers while staying current with tools and technology in a fully remote, international environment.

Ideal candidates have at least 1 year in customer support, strong English (C1), and experience with Freshdesk or similar CRMs. You will work a fixed evening schedule and help maintain data security and customer happiness.

Qualifications

• Excellent English skills (C1 for both spoken and written).
• At least 1 year of experience in a customer support role.
• CRM experience, preferrably with Freshdesk.
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions.
• Analytical mindset and the ability to interpret information to make sound decisions.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong attention to detail.
• A team player with a positive, proactive approach.
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Responsabilités

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Connaissances

Excellent communication

Analytical thinking

Team player

Attention to detail

Problem solving

Outils

Freshdesk

Google Workspace

Description du poste

SupportYourApp is seeking a Customer Support Consultant to deliver high-quality assistance across chat, phone, and email. You will build lasting relationships with customers while staying current with tools and technology in a fully remote, international environment.

Ideal candidates have at least 1 year in customer support, strong English (C1), and experience with Freshdesk or similar CRMs. You will work a fixed evening schedule and help maintain data security and customer happiness.