Remote Global SaaS Support Specialist

AI Acquisition; Philippines; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Remote-first culture

Global exposure

Growth opportunities

Job summary

AI Acquisition is hiring a Customer Support Representative to deliver fast, empathetic live chat and ticket support to our clients worldwide. You’ll collaborate with internal teams (Customer Success, Product, Tech) to resolve issues and improve the support experience.

Ideal candidates have 2–4 years of SaaS/AI support experience, strong written English, and comfort working across time zones in a remote-first environment.

Qualifications

• 2–4 years of experience in Customer Support or similar client-facing roles.
• Experience handling live chat or ticket-based support environments.
• Experience in SaaS, PaaS, AI, or tech environments.
• Experience working with global teams across time zones.
• Fluent in English and strong written communication.
• Familiarity with support tools such as Intercom, Zendesk, Freshdesk.
• Exposure to CRM tools and customer workflows.
• Available during Eastern Time business hours.

Responsibilities

• Manage live chat and support channels with fast, accurate responses.
• Escalate complex issues to appropriate teams when needed.
• Contribute to knowledge base and FAQs with recurring fixes.
• Maintain accurate records in Intercom / Zendesk and monitor SLAs.

Skills

Customer support

Written English

Global collaboration

Time management

Multitasking

Professional communication

Tools

Intercom

Zendesk

Freshdesk

Job description

AI Acquisition is hiring a Customer Support Representative to deliver fast, empathetic live chat and ticket support to our clients worldwide. You’ll collaborate with internal teams (Customer Success, Product, Tech) to resolve issues and improve the support experience.

Ideal candidates have 2–4 years of SaaS/AI support experience, strong written English, and comfort working across time zones in a remote-first environment.