Remote Customer Support Specialist (Email & Chat)

Crescendo.ai; Iloilo City; Remote; PHP 200,000 - 360,000; Full time

Benefits offered by this job

Training opportunities

Mentorship

Fitness workouts from home

Cross-functional development

Job summary

Crescendo is seeking a dynamic Customer Support Specialist to deliver friendly, high-quality ticket support via email and chat for one of our partners. You will troubleshoot, respond, and ensure a positive customer experience, while collaborating with teammates in a remote environment.

The role emphasizes independent work, strong English communication, and a willingness to learn, with training opportunities provided by Crescendo and partners, plus mentorship and ongoing development.

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers.
• Advanced English Level (C1); written and spoken.
• Familiarity with the software used to connect with customers.
• [Zendesk] as CRM preferred.

Responsibilities

• Providing excellent, friendly, and positive customer service via email, chat and/or phone.
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills.
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better.
• Able to work independently and collaboratively.
• Focused, yet flexible and open to ongoing learning.
• Completing tasks with less direction and making educated decisions about your work as needed.
• Supporting teammates by completing assigned tasks on time, and communicating workload with colleagues and manager.
• Following workflows independently and prioritizing tasks based on urgency and importance.

Skills

Customer service

Call center

English proficiency

CRM familiarity

Zendesk

Interpersonal skills

Verbal communication

Prioritization

Collaboration

Web/app literacy

Tools

Zendesk

Job description

Crescendo is seeking a dynamic Customer Support Specialist to deliver friendly, high-quality ticket support via email and chat for one of our partners. You will troubleshoot, respond, and ensure a positive customer experience, while collaborating with teammates in a remote environment.

The role emphasizes independent work, strong English communication, and a willingness to learn, with training opportunities provided by Crescendo and partners, plus mentorship and ongoing development.