Remote Customer Experience Specialist – Worker Ops

clipboard; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Clipboard in the Philippines is hiring Worker Operations Customer Experience Specialists to support over 60,000 professionals. You will handle real-time issues through chat, voice, and email while fostering growth in a dynamic environment.

Ideal candidates are proactive problem-solvers with strong English communication skills, ready to tackle challenges in a fast-paced, high-ownership setting. The position operates 24/7, requiring flexibility in shifts.

Qualifications

• Fluent, professional-level English communication skills, both written and verbal.
• Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally.
• Comfortable learning new tools, systems, and workflows quickly.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience.

Skills

Fluent English communication skills

Strong customer service instincts

Proactive problem-solving

Adaptability to new tools

Tools

Zendesk

Salesforce

Job description

Clipboard in the Philippines is hiring Worker Operations Customer Experience Specialists to support over 60,000 professionals. You will handle real-time issues through chat, voice, and email while fostering growth in a dynamic environment.

Ideal candidates are proactive problem-solvers with strong English communication skills, ready to tackle challenges in a fast-paced, high-ownership setting. The position operates 24/7, requiring flexibility in shifts.