Remote Monday.com Implementation Lead

Coconut; Philippines; Remote; PHP 2,230,000 - 2,974,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

Paid Time Off

US Holidays Off

Maternity & Paternity Leave

Comprehensive Healthcare

Life Insurance

Mental Health Support

Milestone Gifts & Birthday Treats

Exciting Team Experiences

Stay Connected

Job summary

Coconut is hiring a MondayImplementation Manager to oversee 10–20 client accounts, translating client needs into monday.com solutions with custom workflows, automations, and dashboards. The role is full‑time and remote, aligning with 9–6 PM EST, offering a competitive compensation package and signing bonus.

You will lead strategy sessions, deliver training, manage governance and permissions, and provide ongoing support to ensure client success and project momentum.

Qualifications

• 3+ years of project management, implementation, or consulting in a client-facing role.
• Proven experience with monday.com including advanced workflows, automations, and integrations.
• Strong communication and training/documentation skills.

Responsibilities

• Manage 10–20 active client accounts and ensure milestones are met on time.
• Translate client needs into tailored monday.com solutions and configurations.
• Lead strategy sessions, provide training, and oversee governance and permissions.
• Provide ongoing client support to ensure satisfaction and project momentum.
• Collaborate with internal teams and monday.com for seamless execution.

Skills

monday.com

Project management

Client facing

Training & docs

Communication

Tools

monday.com

make.com

G Suite

Slack

Job description

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:

Role: MondayImplementation Manager

Monthly Rate: $3,000 + $200 Signing Bonus!

Availability: Full-time - 40 hours/week

Time Zone: 9-6 PM EST

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To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.

What to Prepare:

1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check.

2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️

3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.

Experience Needed/Responsibilities:

- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.

- Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions.

- Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements.

- Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.

- Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.

- Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.

- Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction.

- Track and document project progress, ensuring deliverables align with scope and client expectations.

Good to have:

- Exceptional problem-solving skills and a proactive approach to challenges.

- Experience providing training and creating documentation for end-users.

- Familiarity with related platforms (e.g., make.com, Zapier) is a plus.

- Excellent communication skills, both written and verbal.

Non-negotiable Requirements:

- Proven experience with monday.com, including advanced workflow design, automations, and integrations.

- 3+ years of project management, implementation, or consulting experience in a client-facing role.

- Strong ability to manage multiple client accounts and prioritize effectively.

Industry/Tools Experience:

- monday.com

- make.com

- G Suite

- Slack

We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.