Remote Medical Supplies Support Specialist

Hyremote LLC; Manila; Remote; PHP 489,000 - 609,000; Full time

Benefits offered by this job

Salary growth

Weekly salary payments

100% work-from-home flexibility

Job summary

Hyremote LLC is seeking a Customer Service Representative to assist elderly and homebound patients with medical product selections, order tracking, shipping questions, and returns. You will provide patient, knowledgeable support over the phone with a focus on clarity and care.

You will develop product knowledge, explain features to customers, handle reorders, and perform data entry during low call volumes. This full-time remote role requires strong communication, quick learning, and the ability

Qualifications

• Experience in customer service required.
• Able to handle inquiries over the phone and assist with orders.

Responsibilities

• Assist customers in selecting the right medical products based on their needs, including size, color, and dimensions.
• Handle customer service inquiries over the phone, including order tracking, shipping questions, and returns.
• Develop in-depth knowledge of various medical products to provide accurate recommendations and support.
• Clearly explain product features and benefits to elderly customers and caregivers, ensuring they feel confident in their choices.
• Review customer information, assist with reorders, and ensure customers receive the correct products.
• Perform data entry tasks, including updating customer information, processing orders, and entering product details during periods of low call volume.

Skills

Phone confidence

Quick learner

Independent decision-making

Patience

Customer service experience

Job description

Hyremote LLC is seeking a Customer Service Representative to assist elderly and homebound patients with medical product selections, order tracking, shipping questions, and returns. You will provide patient, knowledgeable support over the phone with a focus on clarity and care.

You will develop product knowledge, explain features to customers, handle reorders, and perform data entry during low call volumes. This full-time remote role requires strong communication, quick learning, and the ability