Remote Customer Care Specialist | Work-from-Home

CHESHAM RECRUITMENT INC.; Cebu City; À distance; PHP 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Work-from-home

Training programme

Career progression

Incentives

Résumé du poste

CHESHAM RECRUITMENT INC. is seeking a Customer Service Representative to handle inbound calls, provide product information, and document interactions from a home-based setup in the Philippines.

The role emphasizes clear communication, empathy, and problem-solving to meet service targets. The position offers work-from-home flexibility, comprehensive training, and opportunities for career progression within a supportive team environment.

Qualifications

• Experience in customer service, preferably in a call centre environment.
• Excellent communication skills, both verbal and written, with clear English proficiency.
• Strong listening skills and ability to empathise with customers.
• Problem-solving ability and customer-focused mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsabilités

• Handle incoming customer calls in a professional and courteous manner, addressing inquiries and resolving issues promptly.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records in the company system.
• Follow call centre protocols and procedures to ensure consistency in service delivery.
• Identify customer needs and offer appropriate solutions or escalated to relevant departments when necessary.
• Process customer requests, including orders, complaints, and account modifications.
• Maintain composure and patience when handling difficult or frustrated customers.
• Meet or exceed call handling targets and quality metrics.
• Collaborate with team members and management to improve service quality.

Connaissances

Customer service

Communication skills

Active listening

Empathy

Multitasking

Problem-solving

Calm under pressure

English proficiency

PC proficiency

Time management

Formation

High school diploma or equivalent

Description du poste

CHESHAM RECRUITMENT INC. is seeking a Customer Service Representative to handle inbound calls, provide product information, and document interactions from a home-based setup in the Philippines.

The role emphasizes clear communication, empathy, and problem-solving to meet service targets. The position offers work-from-home flexibility, comprehensive training, and opportunities for career progression within a supportive team environment.