Customer Service Representative| 100% Work From Home | Salary Growth

Hyremote; Manila; A distancia; PHP 489.000 - 609.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary growth

Weekly salary payments

100% work-from-home flexibility

Descripción de la vacante

Hyremote LLC is seeking a Customer Service Representative to assist elderly and homebound patients with medical product selections, order tracking, shipping questions, and returns. You will provide patient, knowledgeable support over the phone with a focus on clarity and care.

You will develop product knowledge, explain features to customers, handle reorders, and perform data entry during low call volumes. This full-time remote role requires strong communication, quick learning, and the ability

Formación

• Experience in customer service required.
• Able to handle inquiries over the phone and assist with orders.

Responsabilidades

• Assist customers in selecting the right medical products based on their needs, including size, color, and dimensions.
• Handle customer service inquiries over the phone, including order tracking, shipping questions, and returns.
• Develop in-depth knowledge of various medical products to provide accurate recommendations and support.
• Clearly explain product features and benefits to elderly customers and caregivers, ensuring they feel confident in their choices.
• Review customer information, assist with reorders, and ensure customers receive the correct products.
• Perform data entry tasks, including updating customer information, processing orders, and entering product details during periods of low call volume.

Conocimientos

Phone confidence

Quick learner

Independent decision-making

Patience

Customer service experience

Descripción del empleo

Customer Service Representative

Salary Range: $690 to $860 per month

Join a growing online medical supply company dedicated to making everyday life easier for elderly and homebound patients. Play an important role in helping customers and caregivers find the right medical products, answering their questions, and providing patient, knowledgeable support that makes a real difference in their lives.

What You'll Do:

• Assist customers in selecting the right medical products based on their specific needs, including size, color, and dimensions.

• Handle customer service inquiries over the phone, including order tracking, shipping questions, and returns.

• Develop in-depth knowledge of various medical products to provide accurate recommendations and support.

• Clearly explain product features and benefits to elderly customers and caregivers, ensuring they feel confident in their choices.

• Review customer information, assist with reorders, and ensure customers receive the correct products.

• Perform data entry tasks, including updating customer information, processing orders, and entering product details during periods of low call volume.

Who You'll Work With:

Be an essential part of a supportive customer service team dedicated to helping elderly and homebound patients get the medical supplies they need. Work alongside knowledgeable team members who prioritize patience, clear communication, and exceptional customer care, creating a positive experience for both patients and their caregivers.

Who We're Looking For:

• Phone Confidence: Comfortable speaking with customers over the phone and handling a variety of inquiries.

• Quick Learner: Able to quickly understand new products, processes, and instructions.

• Independent Decision-Maker: Able to work independently, follow instructions, and make sound decisions based on established guidelines.

• Capable and Patient: Calm, confident, and patient when assisting customers with both simple and complex inquiries.

• Experience: Experience in customer service is required.

Why Join Us?

• Impact: Make a meaningful difference in the lives of elderly and homebound patients by helping them access the medical supplies they depend on.

• Culture: Join a supportive team that values patience, clear communication, and excellent customer service.

• Benefits:

  • Enjoy preset salary growth and weekly salary payments.

  • 100% work-from-home flexibility.

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST

• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.