Remote Medical Records Specialist

FGC+; Murcia; On-site; PHP 212,000 - 234,000; Full time

Benefits offered by this job

Day 1 HMO

Incentives and allowances

13th month pay

25 days annual leave

Job summary

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely and accurate case processing.

The role suits candidates with BPO or healthcare support backgrounds, comfortable with high-volume tasks and outbound communications, in a fast-paced environment.

Qualifications

• At least 2 years in college (any course; medical-related is a plus).
• Minimum 6 months BPO or customer service experience (voice or non-voice).
• Experience in healthcare, insurance, or medical records is an advantage but not required.
• Strong English communication skills (written and verbal).
• Proficient in using computers and multiple systems/tools.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage high-volume workloads.
• Comfortable making outbound calls to healthcare providers.
• Reliable attendance and strong work ethic.

Responsibilities

• Manage and process assigned medical records requests on a daily basis.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records.
• Ensure all cases are updated, documented, and completed within required timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors when necessary.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and meet productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

English proficiency

Attention to detail

Organizational skills

Multitasking

Reliability

Education

Two years of college

Job description

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely and accurate case processing.

The role suits candidates with BPO or healthcare support backgrounds, comfortable with high-volume tasks and outbound communications, in a fast-paced environment.