Medical Records Retrieval Specialist

FGC+; Davao City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO

Incentives & allowances

13th month pay

Onsite medical support

25 days annual leave

Job summary

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely case processing in a fast-paced environment.

Ideal candidates have a BPO or healthcare support background, strong English communication, and the ability to handle high-volume tasks while maintaining accuracy.

Qualifications

• 2 years of college (any course); medical-related is a plus.
• 6 months BPO or customer service experience (voice or non-voice) is preferred.
• Strong English communication skills (written and verbal).
• Proficient in using computers and multiple systems/tools.
• Attention to detail and strong organizational skills.
• Able to multitask and manage high-volume workloads.
• Comfortable making outbound calls to healthcare providers.

Responsibilities

• Manage and process assigned medical records requests on a daily basis.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records.
• Ensure all cases are updated, documented, and completed within required timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors when necessary.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and meet productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

Strong English

Detail oriented

Multitask capability

Outbound calls

Proficient with multiple systems/tools

Reliable attendance

Education

2 years of college (any course)

Tools

Computers

Job description

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely case processing in a fast-paced environment.

Ideal candidates have a BPO or healthcare support background, strong English communication, and the ability to handle high-volume tasks while maintaining accuracy.