Medical Records Ops Specialist — Detail-Driven & Efficient

Focusinc Group Corp.; Murcia; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay including incentives

Payment of all statutory government...

25 days of annual paid leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills, training for personal and...

Job summary

Focusinc Group Corp. is looking for a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely case processing.

This role suits candidates with a background in BPO, healthcare support, or customer service, who can handle high-volume tasks and communicate with external stakeholders in a fast-paced environment.

Qualifications

• Two years in college (any course); medical-related is a plus.
• Minimum 6 months BPO or customer service experience (voice or non-voice).
• Experience in healthcare, insurance, or medical records is an advantage but not required.
• Strong English communication skills (written and verbal).
• Proficient in using computers and multiple systems/tools.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage high-volume workloads.
• Comfortable making outbound calls to healthcare providers.

Responsibilities

• Manage and process assigned medical records requests on a daily basis
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records
• Ensure all cases are updated, documented, and completed within required timelines
• Monitor progress of requests and proactively follow up to avoid delays
• Handle escalations and coordinate with clients and supervisors when necessary
• Verify completeness and accuracy of received records
• Submit and track payment requests related to record retrieval
• Reopen and resolve cases with missing or incomplete information
• Maintain quality standards and meet productivity targets set by the client
• Document all actions and updates in internal systems

Skills

Strong English communication

Attention to detail

Organizational skills

Multitasking

Outbound calls

Reliability/attendance

Customer service

Computer literacy

Education

Two years of college

Tools

Computers and systems/tools

Job description

Focusinc Group Corp. is looking for a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely case processing.

This role suits candidates with a background in BPO, healthcare support, or customer service, who can handle high-volume tasks and communicate with external stakeholders in a fast-paced environment.