Medical Records Specialist — Fast-Paced & Detail-Driven

Fgcplus; Bacolod; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

25 days annual leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training for development

Job summary

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely and accurate case processing.

Ideal candidates have BPO or healthcare support experience, excellent English communication, and the ability to handle high-volume tasks while maintaining accuracy in a fast-paced environment.

Qualifications

• At least 2 years in college (any course; medical-related is a plus).
• Experience in healthcare, insurance, or medical records is an asset but not required.
• Strong English communication skills (written and verbal).
• Proficient in using computers and multiple systems/tools.

Responsibilities

• Manage and process assigned medical records requests on a daily basis.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records.
• Ensure all cases are updated, documented, and completed within required timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors when necessary.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and meet productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

Attention to detail

Organizational skills

Multitasking

Communication skills

Education

Some college coursework

Tools

Computers and multiple systems

Job description

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely and accurate case processing.

Ideal candidates have BPO or healthcare support experience, excellent English communication, and the ability to handle high-volume tasks while maintaining accuracy in a fast-paced environment.