Medical Records Retriever – Detail-Driven, Fast-Paced

FGC+; Bacolod; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay + incentives

Government benefits

25 days annual leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training

Job summary

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely, accurate case processing.

This role suits candidates with BPO or healthcare support backgrounds who can handle high-volume tasks, communicate with external stakeholders, and thrive in a fast-paced environment.

Qualifications

• At least 2 years in college (any course); medical-related is a plus.
• Minimum 6 months BPO or customer service experience (voice or non-voice).
• Experience in healthcare, insurance, or medical records is an advantage but not required.
• Strong English communication skills (written and verbal).
• Proficient in using computers and multiple systems/tools.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage high-volume workloads.
• Comfortable making outbound calls to healthcare providers.
• Reliable attendance and strong work ethic.

Responsibilities

• Manage and process assigned medical records requests on a daily basis.
• Contact hospitals, clinics, and healthcare facilities to request and follow up on medical records.
• Ensure all cases are updated, documented, and completed within required timelines.
• Monitor progress of requests and proactively follow up to avoid delays.
• Handle escalations and coordinate with clients and supervisors when necessary.
• Verify completeness and accuracy of received records.
• Submit and track payment requests related to record retrieval.
• Reopen and resolve cases with missing or incomplete information.
• Maintain quality standards and meet productivity targets set by the client.
• Document all actions and updates in internal systems.

Skills

Attention to detail

Multitasking

Communication skills

Organizational skills

Reliability

Education

Some college coursework

Tools

CRM systems

Job description

FGC+ is seeking a detail-oriented Medical Records Retriever to support our operations team in obtaining and managing medical documentation for insurance-related cases. You will coordinate with healthcare providers, follow up on record requests, and ensure timely, accurate case processing.

This role suits candidates with BPO or healthcare support backgrounds who can handle high-volume tasks, communicate with external stakeholders, and thrive in a fast-paced environment.