Remote Medical Assistant & Patient Scheduling Coordinator

Go Lean Health; Ilocos Norte; Hybrid; PHP 435,000 - 522,000; Full time

Benefits offered by this job

Hybrid work model

Remote-friendly collaboration

Job summary

Go Lean Health, a U.S.-based gastroenterology practice, seeks a Virtual Medical Assistant & Patient Scheduling Coordinator to support patient calls, scheduling, and front-desk tasks from Iloilo City, Philippines.

The role is hybrid, combining patient-facing duties with clinical administrative tasks. Experience with eClinicalWorks (eCW) and strong English communication are essential for success.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing front-desk and Medical Assistant administrative tasks.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong patient scheduling and appointment coordination skills.
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and lab/diagnostic workflows.
• Excellent spoken and written English communication skills.

Responsibilities

• Handle inbound/outbound patient calls and appointment requests.
• Schedule, reschedule, and coordinate patient visits in eCW.
• Track communications via phone, email, and text, including reminders and changes.
• Support physicians with chart prep, intake information and documentation.
• Process prescription and refill requests per clinic protocols.
• Coordinate with patients, providers, and insurance for authorizations.

Skills

eCW experience

Patient scheduling

Front desk support

English communication

Independent work

Tools

eClinicalWorks (eCW)

net2phone

Job description

Go Lean Health, a U.S.-based gastroenterology practice, seeks a Virtual Medical Assistant & Patient Scheduling Coordinator to support patient calls, scheduling, and front-desk tasks from Iloilo City, Philippines.

The role is hybrid, combining patient-facing duties with clinical administrative tasks. Experience with eClinicalWorks (eCW) and strong English communication are essential for success.