Front Desk & Admin Support, Insurance Verification & Pa

Go Lean Health; Compostela; Hybrid; PHP 435,000 - 522,000; Full time

Job summary

Go Lean Health is seeking a reliable Front Desk & Admin Support professional to handle patient calls, scheduling, and front-desk operations for a U.S.-based gastroenterology practice. The role includes eCW-based appointment coordination and insurance verification from Cebu City, with a hybrid work setup.

The ideal candidate has hands-on experience with eClinicalWorks and strong English communication skills to interact with patients and providers across time zones.

Qualifications

• Minimum 1 year supporting a U.S.-based medical practice.
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities.
• Hands-on eClinicalWorks (eCW) experience is required.
• Excellent spoken and written English communication skills.
• Ability to work hybrid with US time zones.

Responsibilities

• Handle inbound/outbound patient calls, scheduling, and front-desk support.
• Schedule, reschedule, and coordinate patient visits in eClinicalWorks (eCW).
• Assist with chart prep, intake information, and remote clinical tasks.
• Verify insurance coverage and coordinate prior authorizations as needed.

Skills

US medical practice support

eClinicalWorks (eCW)

Scheduling & front desk

English communication

Tools

eClinicalWorks (eCW)

net2phone

Job description

Front Desk & Admin Support, Insurance Verification & PA

Company: Go Lean Health
Job Type: Full Time
Location: Cebu City, Cebu, Philippines

Job Description - Front Desk & Admin Support, Insurance Verification & PA

Position Overview

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation
• net2phone for inbound and outbound patient calls
• Clinic email and text messaging platforms
• Secure VPN and other productivity and communication tools