Remote Mandarin Medical Virtual Assistant | Customer Care

Neolytix; Philippines; On-site; PHP 2,159,160 - 3,701,418; Full time

Job summary

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant–Customer Service for a remote, full-time role. You will support US healthcare practices by managing medical records, coordinating communication between providers, and ensuring smooth clinic workflows.

This position emphasizes attention to detail, empathy, and strong multitasking in a fast-paced environment. The ideal candidate has healthcare or customer service experience and is proficient with EMR systems and Microsoft Office.

Qualifications

• Previous experience in a customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office and electronic medical records (EMR) systems.
• Dedicated home workspace.

Responsibilities

• Prepares and assembles medical record documentation/charts for physician.
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient chart.
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria.

Skills

Customer service

Healthcare knowledge

Communication skills

Attention to detail

Multitasking

EMR systems

Microsoft Office

Tools

EMR systems

Microsoft Office

Job description

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant–Customer Service for a remote, full-time role. You will support US healthcare practices by managing medical records, coordinating communication between providers, and ensuring smooth clinic workflows.

This position emphasizes attention to detail, empathy, and strong multitasking in a fast-paced environment. The ideal candidate has healthcare or customer service experience and is proficient with EMR systems and Microsoft Office.