Remote Level 1 NOC Engineer - Night Shift

ScalableOS; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

ScalableOS is hiring a Level 1 NOC Engineer in Makati, Philippines. The role focuses on monitoring customer networks and managed services, handling alerts and tickets, and escalating complex issues to senior engineers. It is an entry-level position with room to grow.

The candidate should have basic networking knowledge, good communication, and willingness to learn. Remote work and night shift are expected.

Qualifications

• 1+ year of experience in a NOC, help desk, technical support, IT operations, or similar environment preferred.
• Strong written and verbal communication skills.
• Basic understanding of networking, systems, or IT infrastructure.
• Familiarity with monitoring and ticketing systems is preferred.
• Comfortable navigating technical tools and graphical interfaces after training.
• Ability to multitask and manage multiple alerts or tickets simultaneously.
• Strong attention to detail and accurate documentation skills.
• Customer-focused with a professional and responsive approach.

Responsibilities

• Monitor customer networks, systems, and managed services using monitoring and infrastructure management platforms.
• Review alerts and incoming tickets and determine the appropriate initial action.
• Perform basic checks and troubleshooting using ping, traceroute, remote access utilities, and monitoring dashboards.
• Create, update, and maintain service tickets accurately and according to SLA requirements.
• Escalate incidents to Level 2/Level 3 engineers when issues require advanced troubleshooting or remediation.
• Send timely customer notifications and provide status updates as needed.
• Maintain accurate documentation of incidents, troubleshooting steps, actions taken, and communications.
• Monitor ticket queues and customer environments during assigned coverage periods.
• Assist with routine maintenance activities, monitoring validation, patch verification, and scheduled changes.
• Follow established NOC procedures, escalation paths, SLAs, and change management processes.
• Collaborate with senior engineers and NOC team members to support timely incident resolution.
• Participate in training and technical development activities.

Skills

Zabbix

Network monitoring

Troubleshooting

Documentation

Multitasking

Tools

Ticketing systems

Remote access tools

Job description

ScalableOS is hiring a Level 1 NOC Engineer in Makati, Philippines. The role focuses on monitoring customer networks and managed services, handling alerts and tickets, and escalating complex issues to senior engineers. It is an entry-level position with room to grow.

The candidate should have basic networking knowledge, good communication, and willingness to learn. Remote work and night shift are expected.