Remote Legal Front Desk & Admin Associate

Outdesk.; Philippines; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Job summary

Outdesk. is seeking a highly professional remote Legal Receptionist and Admin Support to be the first point of contact for a Western Australian plaintiff injury law firm. You will manage calls, emails, scheduling, and confidential admin tasks from your home in the Philippines.

This role requires Australian professional standards, 2+ years in similar roles, strong English, multitasking, empathy, and precise data entry while coordinating with solicitors and partners.

Qualifications

• Strong verbal and written English communication aligned with Australian professional standards.
• Experience in receptionist or administrative role, ideally within legal or professional services.
• Proficiency in managing multi-line phone systems and complex calendars.
• Ability to handle sensitive information with strict confidentiality.
• Strong organizational skills to manage multiple priorities under pressure.
• Extremely well-honed attention to detail with the ability to diligently follow instructions.
• Ability to work with injured, anxious, and often emotional clients, maintaining composure.
• Proficiency in explaining complex services clearly, building rapport, and booking first appointments.
• At least 2 years' experience in a similar role.

Responsibilities

• Handle client engagements and ensure professional service reflections.
• Triage new client enquiries, schedule first appointments, and convert leads.
• Screen and direct calls, take accurate messages, and manage enquiries discreetly.
• Monitor central inbox, respond to general inquiries, escalate urgent matters.
• Manage calendars for solicitors and partners, ensuring accurate bookings.
• Assist with document preparation, filing, and data entry while keeping confidentiality.
• Keep client records up to date in the practice management system.
• Coordinate with team to ensure timely follow-ups and case progression.
• Maintain high-quality administrative support to the legal team.

Skills

English Proficiency

Receptionist Experience

Phone Systems

Confidentiality

Organizational Skills

Attention to Detail

Empathy

Clear Communication

Client Booking

Education

Bachelor's degree in communications, marketing, public relations, business administration, or related fields

Tools

Microsoft 365

ActionStep

NetDocuments

RingCentral

Job description

Outdesk. is seeking a highly professional remote Legal Receptionist and Admin Support to be the first point of contact for a Western Australian plaintiff injury law firm. You will manage calls, emails, scheduling, and confidential admin tasks from your home in the Philippines.

This role requires Australian professional standards, 2+ years in similar roles, strong English, multitasking, empathy, and precise data entry while coordinating with solicitors and partners.