Legal Receptionist And Admin Support

Outdesk.; Philippines; Remote; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Job summary

Outdesk. is seeking a highly professional remote Legal Receptionist and Admin Support to be the first point of contact for a Western Australian plaintiff injury law firm. You will manage calls, emails, scheduling, and confidential admin tasks from your home in the Philippines.

This role requires Australian professional standards, 2+ years in similar roles, strong English, multitasking, empathy, and precise data entry while coordinating with solicitors and partners.

Qualifications

• Strong verbal and written English communication aligned with Australian professional standards.
• Experience in receptionist or administrative role, ideally within legal or professional services.
• Proficiency in managing multi-line phone systems and complex calendars.
• Ability to handle sensitive information with strict confidentiality.
• Strong organizational skills to manage multiple priorities under pressure.
• Extremely well-honed attention to detail with the ability to diligently follow instructions.
• Ability to work with injured, anxious, and often emotional clients, maintaining composure.
• Proficiency in explaining complex services clearly, building rapport, and booking first appointments.
• At least 2 years' experience in a similar role.

Responsibilities

• Handle client engagements and ensure professional service reflections.
• Triage new client enquiries, schedule first appointments, and convert leads.
• Screen and direct calls, take accurate messages, and manage enquiries discreetly.
• Monitor central inbox, respond to general inquiries, escalate urgent matters.
• Manage calendars for solicitors and partners, ensuring accurate bookings.
• Assist with document preparation, filing, and data entry while keeping confidentiality.
• Keep client records up to date in the practice management system.
• Coordinate with team to ensure timely follow-ups and case progression.
• Maintain high-quality administrative support to the legal team.

Skills

English Proficiency

Receptionist Experience

Phone Systems

Confidentiality

Organizational Skills

Attention to Detail

Empathy

Clear Communication

Client Booking

Education

Bachelor's degree in communications, marketing, public relations, business administration, or related fields

Tools

Microsoft 365

ActionStep

NetDocuments

RingCentral

Job description

Legal Receptionist and Admin Support

Company: Outdesk. Job Type: Full Time Remote / Work from Home

Job Description

Job Brief

We are seeking a highly professional and articulate remote professional to act as the first point of contact for a Western Australian plaintiff injury law firm. This role focuses on delivering seamless front-of-house experience while supporting administrative workflows across the practice.

Responsibilities

• Client Engagement:Handle incoming calls professionally, ensuring each interaction reflects a high standard of client service.
• New Client Acquisition:Triage new client enquiries, coordinate 1st appointments and convert leads into clients.
• Call Management:Screen and direct calls, takeaccurate messages, and manage enquiries with discretion.
• Email Coordination:Monitorthe central inbox, respond to general enquiries, and escalat urgent matters appropriately.
• Appointment Scheduling:Manage calendars for solicitors and partners, ensuring appointments and court dates are accurately booked.
• Legal Administration:Assist with document preparation, filing, and data entry while maintaining confidentiality.
• Database Maintenance:Keep client records up to date within the practice management system.

Requirements

• Strong verbal and written English communication skills aligned with Australian professional standards.
• Experience in a receptionist or administrative role, ideally within legal or professional services.
• Proficiencyin managing multi-line phone systems and complex calendars.
• Ability to handle sensitive information with strict confidentiality.
• Strongorganisationalskills with the ability to manage multiple priorities under pressure.
• Extremely well-honed attention to detail with the ability todiligently and carefullyfollowinstructions.
• Ability to take information from and deal with clients who are injured,anxious,and often emotional.
• Proficiencyin clearly explaining complex services to new clients, buildingrapport,and booking them into a first appointment.
• At least 2years' experienceworking in a similar role.

Software Proficiency

• Productivity Tools – Microsoft 365 (Word, Excel, Outlook, Teams)
• Practice Management –ActionStepand NetDocuments (Ideally)
• Communication Tools – RingCentral(Ideally)

Education

• Bachelor's degree in communications,Marketing, Public Relations,Business Administration, orrelated fields.

Ideal Experience

• Reception or customer service roles in a personal injury law firm.
• Reception or customer service roles ina medicalor allied healthpractice.
• Receptionist, customer service or claims processing roles in the insurance industry

Personal Attributes

• Professional and polished communication style withstrongphone presence.
• Detail-oriented with a proactive approach to administrative tasks.
• Reliable and punctual with consistent availability during business hours.
• Patient and empathetic when supporting clients in sensitive situations.
• Positive approach to work with a hunger to learn, progress and succeed.

Time Zone:Australian Business Hours

Applicant Location:Mustbelocatedinthe Philippines

About Outdesk

Outdesk is the collaboration of Filipino and Australian professionals who shared a common goal to deliver a better offshore staffing solution to the SME market. We wanted to make it easier for businesses to engage, implement & manage a Philippines based staff member.

About the Company

Outsource Philippines has been providing world-class outsourcing services to Australian businesses since 2017.

Employee Benefits

• Paid Leave
• 13th Month Pay
• SSS
• Philhealth
• Pag-Ibig
• BIR
• HMO